Privacy Policy
Last updated: August 29, 2025
Introduction
TrevaTutor ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our AI-powered learning platform.
Information We Collect
Account Information
When you create an account, we collect your name, email address, and profile information from your Google account.
Content Data
We collect and process files you upload, including documents, images, audio, and video for educational purposes.
Usage Data
We collect information about how you interact with our service, including learning sessions, chat interactions, and feature usage.
Technical Data
We automatically collect device information, IP addresses, browser details, and service performance data.
How We Use Your Information
We use your information to:
- Provide personalized AI tutoring and learning experiences
- Process and analyze your uploaded content for educational features
- Generate summaries, quizzes, flashcards, and other study materials
- Maintain your learning progress and session history
- Improve our AI models and service quality
- Send important service updates and notifications
- Provide customer support and troubleshooting
AI Processing and Third-Party Services
We use third-party AI services to provide our educational features:
- OpenAI GPT models for chat responses and content generation
- Voyage AI for content embeddings and search
- Whisper API for audio transcription
- Google Firebase for authentication and data storage
These services may process your content according to their own privacy policies, but we do not share personal information beyond what's necessary for service functionality.
Data Storage and Security
We implement industry-standard security measures:
- Encrypted data transmission and storage
- Secure cloud infrastructure (Cloudflare R2, MongoDB Atlas)
- Regular security audits and updates
- Access controls and authentication
Your files and data are stored securely and are only accessible to you and our authorized systems for providing educational services.
Data Retention
We retain your personal data only as long as necessary to provide our services and comply with legal obligations. You can delete your account and associated data at any time through your account settings. Some anonymized usage data may be retained for service improvement purposes.
Your Privacy Rights
You have the right to:
- Access your personal data
- Correct inaccurate information
- Delete your account and data
- Export your data
- Opt out of non-essential communications
- Object to certain data processing activities
Cookies and Tracking
We use essential cookies for authentication and session management. We do not use third-party advertising cookies or tracking scripts. You can manage cookie preferences through your browser settings.
International Data Transfers
Your data may be processed in countries outside your residence for service provision. We ensure adequate protection through appropriate safeguards and security measures compliant with applicable privacy laws.
Children's Privacy
Our service is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.
Changes to This Policy
We may update this privacy policy periodically. We will notify you of significant changes via email or service notifications. The "Last updated" date indicates when the policy was most recently revised.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
Email: privacy@trevatutor.com
Support: support@trevatutor.com