Refund Policy
Last updated: August 29, 2025
Our Commitment to You
At TrevaTutor, we want you to be completely satisfied with our AI-powered learning platform. This refund policy outlines the terms and conditions for requesting refunds on our services.
Free Tier
Our free tier is available to all users at no cost and does not require any payment. Therefore, no refunds are applicable for free tier usage.
Premium Plans
7-Day Money-Back Guarantee
We offer a full refund within 7 days of your initial premium subscription purchase if you are not satisfied with our service.
Eligibility Requirements
- Refund must be requested within 7 days of purchase
- Account must not have exceeded usage limits significantly
- No evidence of service abuse or violation of terms
- Applies only to first-time premium subscribers
Non-Refundable Items
The following are not eligible for refunds:
- Subscription renewals after the initial 7-day period
- Partial months of service
- Usage-based charges for AI processing
- Accounts suspended for terms of service violations
- Services consumed beyond reasonable usage limits
How to Request a Refund
To request a refund, please follow these steps:
- Contact our support team at support@trevatutor.com
- Include your account email and reason for the refund request
- Provide any relevant details about your experience
- Allow up to 3 business days for our team to review your request
We may ask for additional information to process your refund request.
Processing Time
Once your refund is approved:
- Credit card refunds: 5-10 business days
- PayPal refunds: 3-5 business days
- Bank transfers: 7-14 business days
Processing times may vary depending on your financial institution.
Subscription Cancellation
You can cancel your subscription at any time through your account settings:
- Cancellation takes effect at the end of your current billing period
- You retain access to premium features until the period ends
- No refund for the remaining time in current billing period
- Your account will revert to the free tier after cancellation
Special Circumstances
We may consider refunds outside our standard policy for:
- Extended service outages affecting your usage
- Billing errors or unauthorized charges
- Technical issues preventing service access
- Exceptional circumstances at our discretion
Each case is reviewed individually based on its specific circumstances.
Changes to This Policy
We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting to our website. We will notify existing customers of any material changes via email.
Contact Us
If you have questions about refunds or need assistance, please contact us:
Email: support@trevatutor.com
Billing: billing@trevatutor.com
Our support team is available Monday through Friday, 9 AM to 6 PM EST.